A Theoretical Knowledge Creation Process in Virtual Teams: A Socio- Technical Perspective
نویسنده
چکیده
Virtual teams have made such an impact on many organizational phenomena, particularly knowledge management. Based on socio-technical perspective, this paper suggests that trust and IT are the underlying foundation of knowledge creation in virtual teams. Based on such foundation, this paper proposes a theoretical model of knowledge creation process in virtual teams called Adaptive Social-Externalization by drawing from Nonaka’s Organizational Knowledge Creation theory as well as Adaptive Structuration theory and Agency theory. The characteristics of the process are derived: Adaptiveness, Simultaneity, and Goal Congruency and Information Symmetry. As a result, those characteristics can be used to determine whether a virtual team is likely to perform well in both knowledge creation and overall team effectiveness. Implications for both researchers and practitioners are discussed.
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